Safaricom rolls out My One App upgrade to improve convenience and usability

Safaricom has introduced a new update to its My One App on both the Google Play Store and Apple App Store, aimed at improving overall user experience based on customer feedback.

The latest version comes with several usability improvements, including the return of the “Favourites” tab in the transactions section, enabling users to save and quickly access frequently used contacts.

The update also improves the “Frequents” feature, giving users faster access to their most commonly used applications for easier navigation.

Additionally, changes have been made to the login system to reduce frequent logouts. Users can now remain logged in on Wi-Fi after their initial sign-in while maintaining account security.

Safaricom has indicated that more enhancements will continue to be rolled out as part of its ongoing efforts to improve the My One App experience.

Customers are encouraged to update the app to the latest versions available on Play Store v5.1.5 (http://bit.ly/4mFrh9L) and App Store v5.1.3 (http://apple.co/41LpaIc) to enjoy the improved features